bratinelaonlinefashionstore web store FAQ section

Orders normally arrive within 3-5 business days of payment being received. Please allow 5-10 business days for international orders. If you do not receive your parcel after the estimated delivery times, please contact your local post office, or contact us for your tracking number. PLEASE NOTE: Deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification notice has been misplaced.

The quickest and easiest way to pay is by Credit Card or PayPal as this gives us instant confirmation and we can send out your order within 24 hours. PayPal Address: [email protected] If payment not received within 5 working days we will put the order back to stock. We DO NOT accept Personal Cheques, they will be sent back and your order cancelled.

As soon as your order is dispatched, you will receive an email to confirm that it's on its way. From there it should be delivered within the timescale as advertised. If you do not receive your parcel after 3 business days (10 business days for International orders), please contact us for your tracking number.

Refund, Returns Policies: If you are not completely satisfied with any of our products, you may return the item for a prompt refund, credit or exchange, less shipping charges, within 14 days of purchase date*. *Sale items marked down 30% or more can be returned for store credit only. *Most items will arrive within 5 days of purchase date therefore you will likely have one week to return if not satisfied. All items must be returned unworn, tags attached and in their original condition. We are unable to accept returns on custom orders and sale items. All returns require a return authorization number. Email us at [email protected] , so we may issue you this number. Please mail your return and a copy of your invoice to: Bratinela Online Fashion Store 71 Old Sauyo Road Novaliches, Quezon City 1117 Manila, Phillippines We recommend that you send returns by a traceable delivery, as we cannot be held responsible for goods lost or damaged in transit. Goods are returned to BRATINELA at your own cost.

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we usually add dozens of new items every week so you might just find something similar to the one you were looking for. Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections (e.g. Dresses, Tops, etc...) Alternatively, you can type in the product or brand into our search facility [right side of the menu bar] and it will find you everything related to your specific search.

Yes, we ship WORLDWIDE! Please refer to the shipping charges page. Please note, we cannot ship Bratinela Scented Products overseas.

Yes you can call us and one of our helpful team will take your order. Mobile Phone: +63920-5071439 +63922-3021295

In the unlikely event you do not receive your order within the estimated delivery time – please contact us and we will issue with the tracking number. With the tracking number you can check the status of your order. In most circumstances the parcel is awaiting collection at your local post office. It is your responsibility to inform us if your order does not arrive. Bratinela is not liable for any loss or damage resulting from delivery. We cannot offer a replacement until the investigation has been completed.

At BRATINELA, PHILIPPINES, we love to shop!!!! Of course, we can help. You can contact us at +63920-5071439 and speak to a real person! We'll be happy to help you with sizing, putting together really cool outfits OR even recommend what matches with what...anything.